Payment Options Information

updated 16 / 12 / 2011

Back to our online store

All our online payment processing systems are securely encrypted offering the highest protection for transactions.

All our prices include VAT & delivery within mainland UK unless otherwise specified.

Payment Security

Our web site is compliant with 3D Secure credit card technology. Depending on your card issuer, your Visa or MasterCard may already be enrolled for the Verified-by-Visa or MasterCard SecureCode schemes. These schemes ensure that your card cannot be misused on the internet as it requires cardholder authentication for every transaction. If your card is already registered, you will be redirected to your bank's website for authentication purposes. If your card is not yet registered, the transaction will continue as normal, however, it is possible that you will be redirected to your card issuer's web site in order to register your card online.

You can place an order by:

Telephone

Securely Online

By Post / Mail

Pro-Forma invoice

We accept payments via:

Most Major Debit or Credit Card

Cheques

Postal Orders

Bank Transfers

Telephone Orders

Tel: +44 (0) 845 226 93 77 (Mon-Fri, 9am - 6pm GMT) - Telephone Order Line

Please note a telephone surcharge order fee may apply for orders under £50.00

Secure Online Payment Methods

Our online debit / credit card transactions are securely processed by one of the following:

PayPal.com

Nochex.com

SagePay (Formerly Protx)

Google Checkout (bypasses our shop registration)

Online payment processor's have fraud protection policies and they don't share your full card number with sellers.

Payment via PayPal:

Paypal - You can choose to register with Paypal or you can choose the fast checkout option (without registration).

With paypal you can use most major credit and debit cards or bank accounts (e-cheque orders).
Please note e-cheque orders (using bank account to pay) take approx 8 - 10 days to clear.

Please register with our online store and choose paypal as a payment option

or Please click on appropriate 'Buy Now' button next to your desired item

Please enter details (can register or choose not to)

Alternatively send payment to our verified paypal address: shop@sortlifeout.co.uk or contact us to ask for a paypal invoice.

To check transaction history - login at http://www.paypal.com

Payment via Nochex:

Please Register or login at http://www.nochex.com

Please register with our online store and choose Nochex as a payment option in our online store.

Alternatively please send payment directly to our Nochex address: shop@sortlifeout.co.uk

Or please contact us for custom invoice e-mail

To check transaction history - login at http://www.nochex.com

Payment via SagePay (formerly Protx)

Most major debit and credit cards accepted.

(For Solo or Electron payments please use PayPal)

This is the most direct option and is processed via our secure Barclays Merchant Services system.

Please choose SagePay (formerly protx) as a payment option when placing your order online.

You do not need to register with SagePay to use this service.

Please note: For added security this payment system has 'Verified by Visa' and Mastercard 'Securecode security' options where you may need to set / use your card's password.

Payment via Google Checkout

Our Google Checkout Seller Rating

This is one of the fastest options if you don't like filling out forms or registering too much.

Add items to your shopping cart in our online store, then on the view 'cart contents' page, click on GoogleCheckout button underneath the checkout button.

This bypasses our shop registration system and takes you to Google Checkout page. You will need to register with Google but it should be very quick and straightforward. Your order will be stored in the google system.

Use one login everywhere:
With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.

Shop with confidence:
Googles fraud protection policy covers you against unauthorised purchases made through Google Checkout, and we don't share your purchase history or full card number with sellers.

Control spam:
You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.

Payment by Post - Cheque or Postal Order:

Please make a cheque or postal order payable to: 'Sort Life Out Limited'
Please send to:

Sort Life Out Ltd.
52 Stockwell Road
London
SW9 9ER

Please include your required item(s) and preferred delivery address. Also please include a contact telephone or e-mail address if possible thank you.

You can download / print our Ear Candles price list here:

http://www.sortlifeout.co.uk/Ear-Candles-Price-List.pdf

(may require adobe acrobat reader to open file)

Alternative Delivery Options

We can deliver to a different address than your billing address.
To do so, please include delivery address in 'Optional Instructions' section of order when making a payment. Alternatively e-mail us with your preferences.

Cheques via our online store

Our online store offers a payment by cheque ordering system. Once registered with our online store, and in the checkout payment options page please choose:

'Check / Money Order' option.

This stores the order in our online system and in your account with us and makes it easier for order tracking and printing invoice / order form.

Normally orders are sent within 2-5 working days after cheques have been rececived and paid into our bank.

Troubleshooting

INormally when you complete an online order with our online store you should receive an automatic payment confirmation as well as an order confirmation from our online shop.

IIf you are not sure if your payment has been successfully completed or authorised please contact us via email or by phone.

If your payment has been accepted however the order doesn't show up in our shop / google the please contact us. This can happen if the final page doesn't load or if the continue button is not pressed after the transaction has been completed.